CRM Health Check

CRM Health Check

By Denis Pombriant

Aug 18, 2017 5:00 AM PT

As an industry, CRM continues to grow and shower benefits on its users. It’s hard to imagine that some businesses still don’t use some form of CRM, but the data presented in a new
infographic from Algoworks suggests there are still businesses buying their first CRM solutions or changing vendors. It’s a compilation of data from all over, with some credible inputs from Gartner and others, so it’s worth taking a look.

Only 49 percent of businesses have a CRM system, based on the graphic, so there’s a lot of white space in the market, which suggests it’s possible for some upstart to swoop in. However, the history of markets indicates they go in the other direction, settling into a tri-opoly, and currently there are just a few more competitors than that.

Add a Comment

Your email address will not be published. Required fields are marked *